FAQ
ask us
anything
Service
Q: Is GQmoto made in Indonesia?
A : Yes, Made in Indonesia, factory located in Cikupa, Tangerang
Q: What is the solution if a discontinued GQmoto product needs to be serviced? if spare parts are not available?
A: For GQmoto units that have been discontinued, GQmoto will continue to guarantee the availability of spare parts that affect the function of the vehicle unit
Warranty
Q: Does GQmoto have a guarantee?
A: Yes, we have new unit guarantee.Â
- 5-year framework
- 1-year Dynamo
- 3-months charger and controller
- 6-months battery
Article:
* Warranty is valid as of the date of purchase on the invoice
* Warranty applies only in the event of a production error
How to use
Q: How do I use my e-bike?
A: To use your e-bike, turn the key case to start it and then turn the throttle lever to ride (it will not charge while riding). For the e-Mope model, you must ride 3 laps to activate the throttle lever.
Q: How do I use an electric motorcycle?
A: When using an electric motorcycle, you can turn the key case to start it (if the electric motorcycle has a parking mode, you can press the parking button once to activate the throttle lever).
Q: How do I charge the Selis battery?
A: The Selis charger system will charge for 4-6 hours (depending on usage), simply plug the charger into the Selis battery and then plug the battery into your home power source.
Q: How do I know if the charger is fully charged?
A: If the charger is fully charged, the indicator light will be green.
Q: Can the Selis battery be lifted?
A: Selis batteries can be lifted, but only on certain types.
Mantain
Q: How to maintain the battery?
A: Tips to ensure the battery lasts longer and doesn’t break down quickly:
- Charge the battery immediately before it runs out of juice.
- Charge the battery immediately after using GQmoto.
- It’s better to use a little and then recharge than to wait for the battery to run out.
- When storing the bike, charge the battery to full and unplug it from the battery outlet or turn off the MCB.
- Charge the battery regularly every 1-2 weeks while GQmoto is stored.
Q: What types of batteries do they have and how long do they last?
A: Depending on the type of bike, selis batteries are available in 2 models that last 2-3 years (depending on the user’s maintenance), i.e. lithium-ion and lead-ion.